San Jose Internet Access Facts & Statistics

Xfinity is the primary cable company in San Jose. AT&T provides DSL as well as fiber service in the city, while Sonic is also present as a reseller. Sonic service is provided using AT&T lines locally.

Provider Network Primary network coverage Down Up
ComcastCable, Fiber98%987 Mbps35 Mbps
AT&T CaliforniaDSL, Fiber97%100 Mbps20 Mbps
Sonic.netDSL, Fiber8%80 Mbps20 Mbps
Vast NetworksFiber6%0 Mbps0 Mbps

Summary Fiber Access All providers

Comcast Xfinity and AT&T are the primary internet service companies in San Jose. Comcast is the cable company locally, while AT&T is the incumbent phone company. AT&T also provides fiber services to some neighborhoods.

San Jose has an extensive digital inclusion strategy which has helped create pro-competition broadband climate. However, few companies outside the incumbent cable and telecom company have taken up the city as a new market. 1

Summary of internet access in San Jose

14
residential internet providers in San Jose.
15
business-focused internet providers in San Jose.
2–3
internet options for most homes in San Jose.

We’ve found a total of 29 internet providers in San Jose: 14 residential providers and 15 business-only providers.

However, only 9 of those companies offer service to more than 1% of the San Jose population. 18 local companies offer niche business service to small coverage areas, mostly enterprise services in business districts.

Small business internet is commonly available from the same companies offering residential internet in San Jose. 12 of the residential providers locally offer SMB (Small-Medium Business) services at this time.

Wired internet network coverage in San Jose

Coverage by network type in San Jose is as follows:

98.02%
Cable coverage in San Jose.
97.30%
DSL coverage in San Jose.
44.63%
Fiber coverage in San Jose.

Local internet service options in San Jose

San Jose currently is an incumbent-dominated market, meaning that the vast majority of internet services are provided by only two companies: the local cable franchise (Comcast Xfinity) and the local phone company (AT&T).

San Jose courted Google Fiber before the company paused operations in the state, and has adopted competition-friendly regulation on policy issues like microtrenching, which have been roadblocked in other cities such as San Francisco. This could make San Jose an attractive option for Fiber to the Home (FTTH) buildout.

As of 2020, there is no plan for new private companies to enter the San Jose market, or for public-owned internet alternatives like municipal broadband.

Fixed wireless internet options in San Jose:

Provider brand nameNetworkFW coverageMaximum downloadMaximum upload
Cruzio InternetFixed Wireless100%30 Mbps30 Mbps
Etheric Networks, Inc.Fixed Wireless100%1000 Mbps1000 Mbps
Razzo Link, Inc.Fixed Wireless53%30 Mbps6 Mbps
Sail InternetFixed Wireless6%300 Mbps100 Mbps

4 Fixed Wireless Residential internet providers in San Jose with at least 1% local coverage with their fixed wireless network. These providers may have other network types.

Fixed wireless providers in San Jose are primarily focused on the business internet market, providing bespoke solutions for industrial buildings, offices, and similar enterprise use cases.

Fiber internet options in San Jose

Provider brand nameNetworkFiber coverageMaximum downloadMaximum upload
AT&T CaliforniaFiber32%1000 Mbps1000 Mbps

1 Fiber internet providers in San Jose with at least 1% local coverage with their fiber network area. These providers may have other network types.

Vast provides business fiber connection and backhaul in the San Jose area.

All providers in San Jose

Provider brand namePrimary networkPrimary network coverageMaximum downloadMaximum upload
Cruzio InternetFixed Wireless100%30 Mbps30 Mbps
Etheric Networks, Inc.Fixed Wireless100%1000 Mbps1000 Mbps
ComcastCable98%987 Mbps35 Mbps
AT&T CaliforniaDSL97%100 Mbps20 Mbps
Razzo Link, Inc.Fixed Wireless53%30 Mbps6 Mbps
Crown Castle FiberFiber15%0 Mbps0 Mbps
Sonic.netDSL8%80 Mbps20 Mbps
Sail InternetFixed Wireless6%300 Mbps100 Mbps
Vast NetworksFiber6%0 Mbps0 Mbps
TPx CommunicationsFiber1%0 Mbps0 Mbps
PAETEC Communications, Inc.DSL1%0 Mbps0 Mbps

11 residential and business internet providers in San Jose with at least 1% local coverage with their primary network type.

Low-coverage providers in San Jose

Provider brand namePrimary networkPrimary network coverageMaximum downloadMaximum upload
Raw Bandwidth CommunicationsDSL0.6749%6 Mbps1 Mbps
Common NetworksFixed Wireless0.2883%300 Mbps300 Mbps
Frontier Communications CorporationDSL0.2318%25 Mbps2 Mbps
South Valley InternetDSL0.0912%12 Mbps12 Mbps
Hankins Information TechnologyFixed Wireless0%0 Mbps0 Mbps
Surfnet CommunicationsFixed Wireless0%25 Mbps18 Mbps

6 residential internet providers in San Jose with less than 1% local coverage. These are unlikely to be serviceable.

Page Summary
  • 95,000 San Jose households do not have internet access at home, according to city surveys conducted in the past 5 years.
  • Cost of service is the primary barrier cited by low-income residents in city studies, suggesting that subsidy programs may not yet be adequate to bridge the digital divide in San Jose.
  • Residential fiber to the home is available to just over one-third of census blocks in San Jose, provided by AT&T.
  • Google Fiber is not available in San Jose, although the city was on the list of locations considered for the service.

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Last Update: September 17, 2020
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